Cancellation & Refund
Returns are acceptable with replacement of the products or reversal of the full amount paid by the customer within 7 days of receipt of the product. However, returns are limited to the following cases:
1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at firstname.lastname@example.org, and we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
2. In case of a different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at 80772-99751 and email@example.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
Cancellations are allowed without any questions asked. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 80772-99751 and firstname.lastname@example.org to assist you in the cancellation of the order.
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
We at “Ojas Veda” want your online experience to be enjoyable and successful. To that end, we have created an ordering, shipping, and payment process to make your life easy.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us.
Most credit and debit card orders are shipped on the next business day.
Shipping is extra for all-over India deliveries based on the total weight of the consignment of your order.
Ojas Veda reserves the right to change or update the above policy at any time by placing a notice on the website/social media. Such changes or updates shall be effective immediately upon posting to the website/social media.